| Process Step |
Description |
Responsible |
| |
Receive change request from Technology. |
Roaming Specialist |
| |
Record & acknowledge receipt. |
Roaming Specialist |
| |
Prepare IR21 form. |
Roaming Specialist |
| |
Forward onto partner(s) for action. |
Roaming Specialist |
| |
Partner implements changes. Technology may be required to assist in
reconfiguration work. |
Partner, Technology |
| |
Receive completion notification from partner(s). If partner unable to implement all or any part of change request, please refer to section 11.1. |
Partner |
| |
Test Changes. Technology perform the tests, International Roaming supervise & manage. |
Roaming Specialist, Technology |
| |
Update local records to reflect change. Soft copies of the change requests and results are stored in the appropriate local directory. |
Roaming Specialist |
| Process Step |
Description |
Responsible |
| |
Receive change request from relevant the Company department. This could be one or more of technology, finance, legal… |
Roaming Specialist, Technology |
| |
Record & acknowledge receipt. |
Roaming Specialist |
| |
Prepare AA14 form. |
Roaming Specialist |
| |
Forward onto partner(s) for action. |
Roaming Specialist |
| |
Partner implements changes. Technology may be required to assist in reconfiguration work. |
Partner, Technology |
| |
Receive completion notifications from partner(s). If any partner is
unable to implement all or any part of change request, please refer to
section 11.2. |
Technology, Finance, International Roaming |
| |
Test Changes. Technology perform the tests, International Roaming supervise & manage. |
Roaming Specialist |
| |
Update local records to reflect change. Soft copies of the change requests
and results are stored in the appropriate local directory. |
Roaming Specialist |